We encourage visitors and users to fully read and understand this policy before accessing or using any of our services and content.
If you have any questions or suggestions regarding the policy, we encourage you to contact us.
This policy describes our privacy practices, such as what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your personal information.
2. Visitor and User Information Collected
We collect two types of information regarding our Visitors, Users, and anyone else who may provide it to us:
a. Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
b. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
3. Collection of Such Information
There are two main methods we use to collect information:
3.1 We Collect Information Through Your Use of Services. When you visit or use our Services, including when you browse the Website, register a User Account, and/or add or upload information and content, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 6 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 7 below.
3.2 We Collect Information Which You Provide Us Voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign in to our Services via third party services such as Facebook or Google; when you make purchases; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g., email).
3.3 We May Also Collect Information from Third Party Sources as described in Section 6 below.
4. Reasons to Collect Such Information
4.1 We collect such Non-personal and Personal Information for the following purposes:
a. To provide and operate the Services;
b. To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
c. To provide our Users with ongoing customer assistance and technical support;
d. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);
e. To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
f. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
g. To enhance our data security and fraud prevention capabilities; and
h. To comply with any applicable laws and regulations.
4.2 We will only use your Personal Information for the purposes set out in Section 4 where we are satisfied that:
a. Our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with a learning support, to provide you with our customer assistance and technical support), or
b. Our use of your Personal Information is necessary to fulfill our Mission, Vision, Goals, and Commitments relevant to visitors and users.
c. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
d. Our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of advertising campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
Our Services are not permitted to children under 18 years of age. No one under age 18 should provide any Personal Information to us through any of our Services. We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.
5. Information Storage
5.1 Visitor and User Information
Visitors’ and Users’ Personal Information may be maintained, processed and stored by us for the proper delivery of our Services. We are based in the United States of America.
a. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us.
b. Upon request we will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information We will respond to your request within a timeframe imposed by local laws or a reasonable time frame.
c. Please note that permanently deleting your account erases all of your information from our databases. After completing this process, you can no longer use any of your Services provided by us, your User Account and all its data will be removed permanently, and we will not be able to restore your account or retrieve your data in the future. If you contact us for support in the future, the system will not recognize your account and we will not be able to locate the deleted account.
6. Personal Information and Third Parties
6.1 Third Party Services
We have partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These may include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisers (collectively, “Third Party Service(s)”).
Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.
6.2 Information Requests and Duties
Where permitted by local data protection laws, we may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.
6.3 Protecting Rights and Safety
We may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of us, any of our users, or any member of the general public, with or without notice to you.
6.4 Social Media Features and Frames Pages
Our Services may include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.
6.5 Site Platform and Apps
Our website is built using the Wix website developer platform and uses various applications from third party developers (“Third Party Developer(s)”).
7. Cookies and Other Tracking
We, together with our marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors and Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.
a. Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. We may use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Us, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services or may otherwise adversely affect your user experience.
b. Clear Gifs: We and certain Third Party Services may employ a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within Services through the Wix website develop platform.
c. Flash and HTML5: We and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing Flash cookies can be found online and elsewhere.
(Please note that this additional information is not provided by us, and we therefore cannot ensure its accuracy, completeness or availability).
d. Behavioral Targeting/Re-Targeting: Certain Third Party Services and ad networks may display advertising on our Website or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by going here: http://preferences-mgr.truste.com/ (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). Please note this does not opt you out of receiving all advertising and that your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.
e. User Data Supplementation: If others (Third Party) provide us personal information about you, we will only use that information for the specific reason for which it was provided to us. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
f. “Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
8.1 Promotional Messages
We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from us or our partners (acting on our behalf) through such means.
If you do not wish to receive such promotional messages or calls, you may notify us at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.
We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.
8.2 Service and Billing Messages
We may also contact you with important information regarding our Services and content, or your use thereof.
For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward user complaints; or notify you of material changes in our Services and content.
It is important that you are always able to receive such messages. For this reason, you are not able to opt-out of receiving such Service and Billing Messages unless you are no longer a Visitor or User (which can be done by deactivating your account).
9. Your Rights to Personal Information
It is imperative that you have control over your Personal Information. That’s why we are taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).
If you are a Visitor or User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please contact us.
We will make all reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfill your request), subject to legal and other permissible considerations. You may also correct, update or remove certain parts of such Personal Information by yourself, through your user account settings.
Please note that permanently deleting your account erases all of your information from our databases. After completing this process, you can no longer use any of your services, your account and all its data will be removed permanently, and we will not be able to restore your account or retrieve your data in the future. If you contact us in the future, the system will not recognize your account and we will not be able to locate the deleted account.
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
10. Data Retention
We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.
We have implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services, and the transmission of sensitive payment information through industry leading Third Parties. All direct payment gateways offered by the Wix website developer platform and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to set strong passwords for your User Accounts and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you provide information in our forum or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
If you have any questions regarding the security of our Services, you are welcome to contact us.
12. Public Forums and User Content
Our Services offer publicly accessible blog and forum. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or forum, feel free to contact us. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicize on these platforms.
If you upload any User Content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Account). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
13. Updates and Interpretation
14. Contacting Us